Marketplaces
Coordinate many moving parties through one operating rhythm.
CXProx supports marketplace customers, sellers and operational workflows with clear routing, ownership and performance visibility.
Where pressure buildsComplexity should become
Complexity should become
an operating system.
Marketplace policy
Dispute and order context
Workflow complexity
Relevant CXProx layersOne partner across
One partner across
the customer journey.
01Customer Support Outsourcing02Ecommerce Operations03Operations Consulting04Chargeback & Dispute Management
Design a CXProx operation for marketplaces.
The final team model depends on volume, channels, complexity, coverage and the systems already in place.