Chargeback & Dispute Management
Protect the revenue you already earned.
CXProx assembles the story behind each dispute, prepares processor-ready responses and turns win/loss patterns into practical prevention insight.
Recover eligible revenue while reducing preventable future disputes.
46–50CX professionalsEN + FRBilingual support24/7Coverage available
CapabilitiesDepth without
Depth without
operational distance.
Every capability is shaped around the client’s workflows, platforms, standards and commercial priorities.
Evidence Collection & Submission
Representment Preparation
Friendly Fraud Investigation
Fraud Analysis
Dispute Tracking
Win/Loss Reporting
Chargeback Prevention Strategies
Root Cause Analysis
Payment Processor Compliance
Customer Outreach Before Escalation
How it worksOne continuous
One continuous
operating loop.
Reconstruct the case
Order, delivery, communication, transaction and fraud indicators are brought together.
Prepare the response
Evidence is organised around processor requirements and response windows.
Track the outcome
Chargeback rate, win rate, recovery value and response SLA remain visible.
Prevent recurrence
Root causes and dispute categories become practical operational improvements.
Build the operating model around your next stage of growth.
Share the current friction, coverage and service scope. CXProx will turn it into a focused starting recommendation.